Privacy Policy

 

CONTENTS OF PRIVACY POLICY

1. Our privacy policy
2. Our Company details
3. When do we collect your personal data?
4. Personal data we may need to collect
5. Why we would collect your personal data
6. How we store and keep your personal data secure
7. How long do we keep your personal data?
8. Usage of third party websites and services with regards to your personal data
9. How you can control our access to your personal data
10. Opting out
11. Changes to this policy

1. Our privacy policy

This policy applies between Dormor Machine & Engineering Company Ltd and you. The policy applies to our use of, and all data, collected by us when you interact with us.

Your data and our promise;

  • We will ensure your data is protected and your privacy is kept
  • We will only collect and process your data when necessary
  • We will not sell, let or in any way distribute or make public your personal information.

2. Our Company details

Dormor Machine & Engineering Company Ltd, which we’ll refer to as ‘the Company’ in this document, provide sub-contract precision engineering solutions, details of which can be found on our website: www.dormormachine.co.uk

For simplicity throughout this notice, ‘we’ and ‘us’ means the Company.

3. When do we collect your personal data?

  • When you contact us by any means to obtain a quotation for our products or services
  • When you apply for an account with us
  • When you engage with us on social media
  • When you contact us by any means with queries, complaints etc.
  • When you book any kind of appointment with us
  • When receiving account statements/invoices
  • When you choose to complete any surveys we send you
  • When you comment on or review our products or services. Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the department who provided that service, it may be passed onto them if requested.
  • When you fill in any forms. For example, if you visit the company premises and complete the visitor registration form.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • We collect data from publicly available sources (such as Companies House) when you have given your consent to share information or where the information is made public as a matter of law.
  • When you use our car parks which have a CCTV system operated for the security of both visitors and employees. This system may record your image during your visit.

4. Personal data we may need to collect

  • Name & job title, business email & telephone number, contact names within your business (purchasing department, accounts, credit control), business billing/delivery address, company registration number, VAT registration number, Trading business name.
  • Details of your interactions with us through our business telephone, at the business premises, email & post.
  • Your comments and feedback
  • We operate a CCTV recording system at our premises - your image may be recorded on CCTV when you visit.
  • Your car number plate may be recorded for security reasons.
  • Your social media username, if you interact with us through those channels, to help us to respond to your comments, questions or feedback.
  • Financial information, for example trade references supplied by you or on public record at Companies House.

5. Why we would collect your personal data

As a business to business organisation, our use of your personal data is limited and used for internal processes such as;

  • Quotations for outsourced processes where applicable
  • Transmission by email, phone, post or in person relating to an order or enquiry placed with us.
  • Transmission by email, phone, post or in person relating to products or services that may be of interest to you.
  • Internal record keeping regarding your queries, credit requests and complaints, on-going business requirements
  • Improvement of our products/services
  • To protect our customers, premises, assets and visitors from crime, we operate CCTV systems on our site which record images for security. We manage our CCTV system in conjunction with Cleveland Security Ltd.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • Customer feedback requests may be sent by us to help us to improve customer service.
  • To process your pre-order request for quotation or purchase order requests. Sometimes, we’ll need to share your details with a third party who is providing a service (such as delivery haulage companies or a sub-contract painting or heat treatment facility). We do so to provide a product or service to you. Without sharing your personal data, we’d be unable to fulfil your request. We will always abide by any confidentiality or non-disclosure agreement that we have entered into.

We use the personal information we collect to: provide & improve our services, to provide you with a personalised service from the Company and to detect fraudulent or illegal activities.

6. How we store and keep your personal data secure

Access to your personal data is password protected on secure servers.

Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected.

7. How long do we keep your personal data?

We will only keep your data for as long as is necessary for the purpose for which it was collected. We will delete or destroy data at the end of that period.

While we will use all reasonable efforts to secure your personal data when using our website, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us using the details below.

Example of customer data retention period;

When you place an order, we’ll keep the personal data you give us for six years to we can comply with our legal and contractual obligations.

8. Usage of third party websites and services with regards your personal data

We may, from time to time, employ the services of trusted third parties for dealing with matters that may include, but are not limited to;

  • CCTV monitoring for our site security
  • IT companies who support our website and other business systems
  • Operational companies such as haulage companies
  • CRM company who help us to manage our electronic communications with you.
  • Search engine facilities
  • Accountants who audit our finances

The providers of such services do have access to certain personal data provided to the Company.

Any data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited.

Furthermore, any data that is processed by third parties must be processed within the terms of this policy an in accordance with the General Data Protection Regulation 2018 (GDPR).

9. How you can control our access to your personal data

You have the right to request:

  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that the Company holds at any time (although we may require proof of identity), and also to have that information corrected if it is inaccurate.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data amended, erased or completed

If you would like to access amend, remove and/or move your Personal Data that we may hold, please contact Data Protection Officer, Dormor Machine & Engineering Company Ltd, Dormor Way, South Bank, Middlesbrough TS6 6XH, or email customerservice@dormormachine.co.uk.

If we choose not to action your request we will explain to you the reasons for our refusal.

10. Opting out

You may opt out of any marketing communications with us by either one of the following procedures:

Writing to: Data Protection Officer, Dormor Machine & Engineering Company Ltd, Dormor Way, South Bank, Middlesbrough TS6 6XH, or email customerservice@dormormachine.co.uk.

Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails within a reasonable time once our systems are updated.

11. Changes to this policy

Dormor Machine & Engineering Company Ltd reserves the right to change this Privacy Notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and email link and you are deemed to have accepted the terms of the policy on your first use of the website or opening the email.

This notice was last updated on 24/05/2018

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